Faq

How can I place an order at PrabhujiOnline?

 

  1. Visit us on www.prabhujionline.com and select the items you like by clicking on the item, selecting your preferred quantity and finally clicking on "Add to Cart"
  2. Choose between "Continue shopping", if you would like to add more items or, "Checkout" if you are done shopping.
  3. If you are a registered customer, fill your Email/Mobile number and password information to login. Otherwise, click on “Register” with your contact details.
  4. Choose your desired payment method and confirm the order. Stay relaxed, we will take care of the rest!
  5. Or else you may call us on our toll free number (1800 121 2262) to book your orders.

How do I register?

Just visit our website & Click on Register, link at the top left of the page. Please complete all fields marked with * accurately and Click on Submit. Congratulations! You now have an account and are ready to start shopping!

What kind of products do you have at PrabhujiOnline?

We have a wide variety of Fresh Flowers, Monthly Puja Kit, Pujan & Havan Samagri, Panditji booking services, Holy Books and CDs, Idols of God, Wall Hangings, Paintings, Pilgrimage Tour, Singers, etc.  Check out our collection on www.prabhujionline.com 

Does PrabhujiOnline guarantee authenticity of its products?

We only sell 100% authentic products at PrabhujiOnline. All of our products are sourced from authorized distributors and are of premier quality.

The item I want is out of stock. What do I do?

Although we try to have a stock level that will keep up with expected demand, certain items that are highly popular can exceptionally run out of stock. As stocks continuously change and new products are always being added, please continue to check in, to see if we have restocked your desired item or another style like it. You can also send us an email at care@prabhujionline.com to find about its earliest availability option.

What if I receive a different item than the one I ordered?

We at PrabhujiOnline take extra care to ensure that you receive what you have ordered. However, in case of a mistaken shipment, you can always contact our customer service team via the Contact Us section, http://www.prabhujionline.com/contacts to initiate and schedule the return process. Please wait for our email instructions before returning any item.

What kind of payment methods do you accept?

Is your PrabhujiOnline's website trusted for online payments?

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. For more information, please check Terms & Conditions page.

My credit card details were rejected! What can I do?

If you’ve tried to place an order but payment is not being accepted, you can still choose to pay via PayUmoney/Paytm or email us at care@prabhujionline.com or give us a call on our toll free number (1800 121 2262) and we will suggest alternates. We actually recommend that you check with your bank as well so that your next purchase will be effortless and straightforward.